Terms of Service and Privacy Policy

1. Interpretation and Definitions

The words whose initial letters are capitalized have the meanings defined below. Definitions apply equally in singular and plural.

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Application means the software program provided by the Company, named The Scrape.
• Company (referred to as "the Company", "We", "Us", or "Our") means Clause Out ApS, Overgaden Neden Vandet 11B, 3.th., Copenhagen, Denmark.
• Country refers to Denmark.
• Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
• Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of the Service.
• Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
• Paddle refers to Paddle.com Market Limited, our authorised online reseller and Merchant of Record for all paid orders. See Section 4 for details.
• Service refers to the Application and the Website together.
• Subscription refers to access to the Service offered on a recurring, paid basis by the Company to You.
• Terms means this document, including the Privacy Policy in Part II and any documents expressly incorporated by reference.
• Third-Party Social Media Service means any service or content provided by a third party that is displayed, included, made available, or linked to through the Service, including identity providers used for sign-in.
• Website refers to The Scrape by Clause Out, accessible at scrape.clauseout.com.
• You means the individual accessing or using the Service, or the legal entity on whose behalf such individual is acting.

2. Acknowledgment

These Terms govern Your use of the Service and form the agreement between You and the Company.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. They apply to all visitors, users, and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part, You may not access the Service.

You represent that You are at least 18 years old. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also subject to the Privacy Policy in Part II of this document, which describes how We collect, use, and disclose personal information.

3. AI-Generated Content

Parts of the Service produce automatically generated summaries, search answers, and analyses using third-party AI providers ("AI Output"). AI Output is generated by statistical models and may be incomplete, inaccurate, out of date, or misleading. AI Output is not legal, political, regulatory, or professional advice and must not be relied on as such.

You are responsible for independently verifying any AI Output before acting on it. The Company makes no representations about the accuracy, completeness, fitness, or reliability of AI Output, and disclaims liability for decisions made in reliance on it, to the maximum extent permitted by applicable law.

The Company may impose monthly usage caps on AI features and may change those caps at any time. Caps and current usage are visible in Your Account settings.

4. Payments and Paddle as Reseller

Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all our orders. Paddle handles billing, payment processing, sales tax, refunds, and payment-related customer service inquiries.

When You purchase a Subscription, You enter into a purchase contract with Paddle for the order, and a service contract with the Company for the Service itself. The Paddle Checkout Buyer Terms apply to the order and are incorporated into this agreement by reference.

For payment-related questions (invoices, payment methods, refunds, chargebacks), contact Paddle directly via the support links provided on Your invoice or Paddle receipt. For all other matters, contact the Company (see Section 16).

5. Subscriptions

5.1 Subscription period

Parts of the Service are available only with a paid Subscription. Subscription pricing, duration (e.g., monthly or annually), and terms are presented at checkout before payment, and Your acceptance of those terms is required before any charge is taken.

You will be billed in advance on a recurring basis according to the plan You select. At the end of each period, Your Subscription will automatically renew on the same terms unless You cancel it or the Company cancels it.

Auto-renewal of Your Subscription constitutes continued contractual necessity as the lawful basis for processing Your billing and account data. You may cancel at any time through Your Account settings to stop future billing and trigger the data retention period described in the Privacy Policy.

5.2 Cancellation

You may cancel Your Subscription renewal through Your Account settings or by contacting the Company. You will not receive a refund for fees already paid for the current Subscription period (subject to the refund policy in Section 5.5), and You will retain access to the Service until the end of Your current Subscription period.

5.3 Billing

You shall provide Paddle and the Company with accurate and complete billing information including full name, address, country, postal code, and a valid payment method.

Should automatic billing fail for any reason, Paddle or the Company will notify You and provide an opportunity to update Your payment method or pay manually before access is suspended.

5.4 Fee changes

The Company may modify Subscription fees at its discretion. The Company will provide You with at least 30 days' written notice of any change in Subscription fees, sent to the email address associated with Your Account. Fee changes become effective at the end of the then-current Subscription period.

Your continued use of the Service after the fee change comes into effect constitutes Your agreement to pay the modified fee. If You do not agree, You may cancel before the change takes effect.

5.5 Refunds — 30-day money-back guarantee

You may request a full refund of Your most recent Subscription payment within 30 days of that payment. To request a refund, contact the Company at team@clauseout.com or contact Paddle directly via Your invoice. Refunds are processed by Paddle.

Beyond the 30-day window, paid Subscription fees are non-refundable except where required by applicable law. The Company may, at its discretion, grant additional refunds on a case-by-case basis.

5.6 Free Trial

The Company may, at its discretion, offer a Subscription with a Free Trial for a limited period.

You may be required to provide billing information when signing up for a Free Trial. If You do, You will not be charged until the Free Trial expires. On the last day of the Free Trial, unless You have cancelled, You will be charged the applicable Subscription fees for the plan You selected.

The Company reserves the right to modify or cancel the Free Trial offer at any time. Where a Free Trial is cancelled or materially changed for users who have already begun a Free Trial, We will provide reasonable advance notice via email to allow You to make alternative arrangements.

6. User Accounts

When You create an Account You must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of these Terms and may result in immediate termination of Your Account.

You are responsible for safeguarding the password or sign-in credentials used to access the Service and for any activity under Your Account. You agree not to disclose credentials to any third party and to notify Us immediately of any unauthorized use or breach of security.

You may not use a username that is the name of another person or entity, that is not lawfully available, that infringes on the rights of another person or entity, or that is otherwise offensive, vulgar, or obscene.

6.1 Sign-in via Third-Party Social Media Services

If You sign in using a Third-Party Social Media Service (for example, Google), the Company will request access only to the data categories necessary to create and manage Your Account, which may include Your name, email address, and profile picture. The specific data categories accessed will depend on the Third-Party Social Media Service and the permissions You grant.

Processing of this data is based on contractual necessity for account creation, and on Your explicit authorisation for any optional data. You may disconnect a linked social account at any time through Your Account settings, after which We will retain only the data necessary to maintain Your Account.

The Company does not control the availability, accuracy, or content of any Third-Party Social Media Service. Your relationship with that provider is governed by its own terms and policies.

For full details on what is collected and how it is used, see Part II — Privacy Policy.

7. Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both Denmark and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the Company's prior written consent.

8. Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide to the Company. If for any reason such assignment is ineffective, You grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.

9. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of, or reliance on, any such third-party content or services.

We strongly advise You to read the terms and privacy policies of any third-party site or service You visit.

10. Termination

We may terminate or suspend Your Account immediately for cause, including breach of these Terms, fraudulent activity, abuse of the Service, or where required by law.

Where We terminate Your Account for reasons other than Your breach (termination for convenience), We will provide at least 30 days' written notice and refund any prepaid fees covering the unused remainder of Your current Subscription term.

Upon termination, Your right to use the Service ceases immediately. If You wish to terminate Your Account, You may discontinue using the Service and cancel Your Subscription via Your Account settings.

In no event will any termination relieve You of the obligation to pay any fees payable for the period prior to the effective date of termination.

11. Limitation of Liability

Notwithstanding any damages You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by You for the Service in the twelve (12) months preceding the event giving rise to the liability, or 100 USD if You haven't purchased anything.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of profits, loss of data, business interruption, personal injury, or loss of privacy) arising out of or related to the use of, or inability to use, the Service.

Nothing in this clause limits the Company's liability for damages arising from its obligations as a data controller under the General Data Protection Regulation (Regulation (EU) 2016/679), including the right to compensation under Article 82 GDPR for material or non-material damage caused by a breach of data protection law. Nothing in this clause limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence and liability for fraud.

12. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE", with all faults and defects, without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Company makes no representation that the Service will meet Your requirements, achieve any intended results, be compatible with any other software or systems, operate without interruption, meet any performance or reliability standards, or be error-free.

Without limiting the foregoing, the Company makes no representation or warranty: (i) as to the operation or availability of the Service, or the information, content, and materials provided through it; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service (including AI Output, see Section 3); or (iv) that the Service is free of viruses or other harmful components.

Some jurisdictions do not allow exclusion of certain warranties or limitations on consumer statutory rights, so some or all of the above exclusions and limitations may not apply to You. In such cases, the exclusions and limitations apply to the greatest extent enforceable under applicable law.

13. Governing Law and Jurisdiction

The laws of Denmark, excluding its conflict-of-law rules, govern these Terms and Your use of the Service. The competent courts of Denmark shall have exclusive jurisdiction, except where mandatory consumer-protection law grants the consumer the right to bring proceedings in the consumer's country of residence.

If You are a consumer resident in the European Union, You benefit from any mandatory provisions of the law of the country in which You are resident.

14. Disputes

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at team@clauseout.com.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, that provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

16. Contact

For questions about these Terms, billing, refunds (within the 30-day window), the Service in general, or privacy:

• Email: team@clauseout.com
• Phone: +45 4263 4514
• Postal: Clause Out ApS, Overgaden Neden Vandet 11B, 3.th., Copenhagen, Denmark

For payment, invoice, chargeback, or refund processing matters, contact Paddle directly via the links provided on Your invoice or receipt.

17. Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect, by email to the address associated with Your Account and by notice within the Service.

By continuing to access or use the Service after revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, in whole or in part, please stop using the Service and cancel Your Subscription.

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This Privacy Policy describes how Clause Out ApS ("We", "Us") collects, uses, and shares Your personal information when You use the Service. This Privacy Policy is part of the Terms above; accepting the Terms accepts this Privacy Policy.

P.1 Who is the data controller

Clause Out ApS, Overgaden Neden Vandet 11B, 3.th., Copenhagen, Denmark is the data controller for personal data processed in connection with the Service. For privacy-related questions, contact us at team@clauseout.com.

P.2 What we collect

We collect the following categories of personal data:

Account data

• Email address
• Display name
• Country (where provided)
• Profile picture (if provided by Your sign-in provider)
• Account creation, last login, and last payment timestamps
• Identifiers from Your sign-in provider (e.g., Google subject ID)
• Records of Your acceptance of these Terms (date and version)

Billing data (handled primarily by Paddle)

• Payment method information (handled by Paddle; We receive only a Paddle customer ID and high-level subscription state)
• Subscription status, plan, and access dates
• Invoices and payment timestamps

Usage data

• Bill, member, and search interactions within the Service
• AI Search queries and AI Search responses (stored to provide Your personal search history)
• Token usage and request counts (used to enforce monthly caps)
• Feedback You submit through the in-app feedback form (name, email, category, message)

Audit data

• Records of significant Account events (sign-in, subscription changes, terms acceptance) for security and support purposes

We do not intentionally collect special categories of personal data (Article 9 GDPR), and We ask that You not submit them through the Service.

P.3 How we use Your data

We use Your personal data to:

• Create, authenticate, and maintain Your Account
• Provide the Service, including AI Search, summaries, and personal search history
• Process payments and manage Your Subscription (via Paddle)
• Communicate with You about Your Account, billing, and the Service
• Enforce monthly AI usage caps and prevent abuse
• Respond to support requests and feedback
• Comply with legal obligations (tax, accounting, fraud prevention)
• Improve the Service and develop new features

P.4 Lawful basis (GDPR)

We process Your personal data on the following lawful bases under Article 6(1) GDPR:

Activity	Lawful basis
Creating and maintaining Your Account	Contractual necessity (Art. 6(1)(b))
Processing payments and managing Your Subscription	Contractual necessity (Art. 6(1)(b))
Sending transactional emails (welcome, billing, security)	Contractual necessity (Art. 6(1)(b))
Enforcing usage caps and preventing abuse	Legitimate interest (Art. 6(1)(f))
Retaining accounting records after cancellation	Legal obligation (Art. 6(1)(c))
Responding to feedback and support	Legitimate interest (Art. 6(1)(f))
Optional data shared via social sign-in beyond what's required	Your explicit consent (Art. 6(1)(a))

A more comprehensive lawful-basis analysis will be added in a future revision of this Privacy Policy.

P.5 How we share Your data

We share Your personal data only with the third-party processors listed below, and only to the extent necessary for them to provide their service to Us:

Processor	Purpose	Data shared
Paddle (Paddle.com Market Limited, UK)	Payment processing, Merchant of Record, billing, refunds	Name, email, billing address, payment method, country
Google LLC	Sign-in via Google OAuth (where You choose to use it)	Name, email, profile picture, Google subject ID
Mistral AI SAS (France)	AI Search and AI summarization	Your AI search query text and the assembled context
Attio Limited (UK)	CRM synchronization	Email, name, country, subscription state
Zoho Corporation	Sending transactional email (welcome, trial expiry, billing notices) via SMTP	Email address, message content
Hetzner Online GmbH (Germany)	Cloud hosting of the Service infrastructure	All data processed by the Service in transit and at rest
Cloudflare, Inc.	Network protection, DDoS mitigation, and content delivery	IP address, request metadata, traffic logs

We do not sell, rent, or share Your personal data with advertisers, data brokers, or third parties for their own marketing purposes.

We may disclose Your personal data where required by law, in response to a valid legal process, to enforce these Terms, or to protect the rights, property, or safety of the Company, our users, or others.

P.6 International transfers

Some of the processors above are located outside the European Economic Area (notably the United States). Where such transfers occur, We rely on the European Commission's standard contractual clauses or, where applicable, an adequacy decision, to provide an appropriate level of protection. You may request a copy of the transfer mechanism applicable to a specific processor by contacting Us.

P.7 How long we keep Your data

We retain Your personal data for as long as Your Account is active and for a reasonable period afterwards, in accordance with our legitimate interests and any applicable legal obligations:

• Account data, billing data, audit data: retained for the lifetime of Your Account; for at least five (5) years after Account closure for accounting and tax compliance under Danish law (Bogføringsloven).
• AI search history: rolling window of the most recent 200 entries per user; deleted on Account closure.
• Feedback submissions: retained indefinitely as part of our product improvement records, unless You request deletion.
• Sign-in logs and audit log: retained as long as Your Account is active; archived afterwards in line with the schedule above.

A formal retention schedule will be added in a future revision of this Privacy Policy.

P.8 Your rights

You have the following rights with respect to Your personal data:

• Access — request a copy of the personal data We hold about You.
• Rectification — ask Us to correct inaccurate or incomplete data.
• Erasure — ask Us to delete Your personal data, subject to legal obligations to retain certain records.
• Restriction — ask Us to limit how We process Your data in certain circumstances.
• Objection — object to processing based on legitimate interest.
• Portability — request a copy of Your data in a structured, machine-readable format.
• Withdraw consent — where processing is based on Your consent, You may withdraw it at any time.

To exercise any of these rights, contact Us at team@clauseout.com. We will respond within 30 days.

If You believe We have not handled Your data appropriately, You have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet, datatilsynet.dk) or with the supervisory authority in Your country of residence.

P.9 Cookies and analytics

The Service uses cookies and similar technologies that are strictly necessary for the operation of the Service (for example, to keep You signed in). We do not use advertising or profiling cookies.

If We add analytics in the future, this Privacy Policy will be updated and, where required, We will obtain Your prior consent.

P.10 Children

The Service is not directed to children under 18. We do not knowingly collect personal data from children. If We learn that We have collected data from a child without parental consent, We will delete it.

P.11 Security

We apply appropriate technical and organisational measures to protect Your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No system is perfectly secure; You are responsible for keeping Your sign-in credentials confidential.

P.12 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email and by notice within the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

A more comprehensive Privacy Policy aligned with full GDPR Article 13/14 disclosure requirements is planned for a future revision.

P.13 Contact

For privacy questions, requests to exercise Your rights, or to report a concern:

• Email: team@clauseout.com
• Phone: +45 4263 4514
• Postal: Clause Out ApS, Overgaden Neden Vandet 11B, 3.th., Copenhagen, Denmark